Shipping Policy

Last Updated: May 2026

At Mosh and Jolly, we work hard to deliver your order safely and efficiently.

Below you’ll find important information regarding processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within:

  • 1–2 business days (excluding weekends and public holidays)

During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship across:

  • Australia

Shipping availability may vary depending on location.

Estimated Delivery Times Australia

  • 4–6 business days

Shipping Costs

Shipping costs are calculated at checkout based on:

  • order size,
  • destination,
  • and selected shipping method.

Free shipping promotions may apply on eligible orders.

Order Tracking

Once your order has shipped, tracking information will be emailed to you.

If you do not receive tracking details within the estimated processing period, please contact our support team.

Customs & Duties

For international orders:

  • customs duties,
  • taxes,
  • and import fees

may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • lost parcels,
  • delays,
  • or failed deliveries

caused by incorrect addresses provided during checkout.

Lost or Delayed Packages

If your package appears delayed or lost:

  • please contact the shipping carrier first using your tracking number,
  • then contact our support team for assistance.

We will work with the carrier to help resolve delivery issues where possible.

Delivery Issues

If your order arrives damaged:

  • contact us within 7 days of delivery,
  • include photos and your order number,
  • and our team will assist you promptly.

Contact Information

 Email: support@moshandjolly.com
Website: Mosh and Jolly

Thank you for shopping with Mosh & Jolly. We appreciate your trust and support.